In a major revamp in policy Amazon has stopped giving refunds on mobile bought through the portal. This policy will be effective today. According to the new policy, buyers will only be eligible for getting the device replaced, that too only if the product is defective or was damaged during transit. Buyers will no longer be able to return the product by citing the “No longer needed” option.
According to the new return policy “All Mobile phones that are fulfilled by Amazon, purchased on or after February 7, 2016, will have a replacement only policy. Mobile phone items that are fulfilled by Amazon will no longer be eligible for refunds. In case you have received a defective or a damaged mobile phone, you will be eligible for a free replacement.”
The replacement is available for a period of 10-days from delivery of the product. The new policy is exclusively applicable to smartphones and does not apply to electronics, software, video games, toys and tablets. The policy is also only applicable to mobile phones that are fulfilled by Amazon.
Amazon’s return policy, in contrast to Flipkart, gave user an option to return their devices after successful purchase with least or no questions asked. This policy was bound to change sooner or later as mobiles are the largest selling products, online. As per Flipkart’s return policy they offer refund only if the seller is unable to provide a replacement. Replacement is available in case products that are defective, damaged or different than the description on the listing. A customer can claim replacement within 10 days of purchase, in case the shopping has been done with a Flipkart regular merchant however in case of Flipkart Advantage seller, a 30-day replacement guarantee for mobile phones is available with Flipkart.
Snapdeal on the other hand only initiate such replacement when the buyer has first visited an authorized service center and receiving confirmation that the delivered product is indeed defective. Like Amazon India, it doesn’t offer “dissatisfied with the product”.